UAN CLAIM - CANCELLED CHEQUE NOT AS PER KYC BANK DETAILS
Where it appears: The rejection remark on online Form 19, 31 or 10C claims, under Track Claim Status.
The separator after "UAN CLAIM" varies in members' copies, and some show "Cancelled Chequed not as per KYC bank details".
Written by Shobhit Kesarwani · Updated
- What it means
- The name, account number or IFSC on the uploaded cheque differs from the bank account seeded in your UAN's KYC.
- The fix
- Make the KYC bank account correct and verified first, then refile using that same account.
- Get help when
- The employer won't approve the bank KYC change, or the bank's name for you differs from EPFO's.
I never ask for your OTP, UAN password or bank login.
What it means
The office compared the bank document you uploaded with the bank account in your KYC and they were not the same account, or the details on them differed. EPFO pays only into the KYC account, so it won't settle on a document for a different one.
Is this still happening? Much less. EPFO stopped requiring a cheque or passbook image for online claims from April 2025, because the bank account is already verified when it is seeded against your UAN (Ministry of Labour release). Most reports of this remark are from 2021 to 2024. If you see it on a claim today, the fix below still works.
Why it happens
- You uploaded a cheque from a different account than the one in KYC.
- The bank changed your IFSC after a merger and the KYC still has the old one.
- The name on the account differs from EPFO's record.
What you can do yourself (free, on the EPFO portal)
Everything in this list is done on EPFO's own portal or with your employer, and none of it needs a paid agent. I never ask for your OTP, UAN password or bank login, and nobody else should either.
- Open Manage → KYC and note the bank account and IFSC shown as verified.
- If it's wrong or outdated, add the correct account in KYC; it then needs bank verification and your employer's approval where the portal asks for it.
- Once the correct account shows as verified, refile the claim to that account.
- If nothing moves, file a grievance on EPFiGMS. It is EPFO's own grievance portal and it costs nothing. Quote your UAN and the exact message, and keep the grievance number.
When it needs help
- Your employer has closed and can't approve the KYC change.
- Your name at the bank and in EPFO differ.
- It's rejected again after the KYC is corrected.
Which guide covers it
The fix route for this message is in Bank account or IFSC mismatch.
Bank account or IFSC mismatch
The full fix route for bank KYC problems.
Read the guide →Name in EPFO differs from Aadhaar
If the name is what doesn't match.
Read the guide →Employer won't cooperate
If the approval sits with an unhelpful employer.
Read the guide →Who this page doesn't help
If the remark says your name isn't printed on the cheque, see that page. If the portal itself says the account number is invalid, see "Invalid Bank Account Number".
Sources
Official EPFO and government pages:
- Ministry of Labour & Employment (PIB): EPFO dispenses with uploading the cheque leaf or attested passbook for online claims
- EPFO Member e-Sewa: Online Services → Track Claim Status
- EPFiGMS, EPFO's grievance portal
Where the exact wording comes from: several members' independent reports of the message, which agree on the text.
- HR Cabin: "Member name not printed on cancelled cheque" meaning, with KYC-mismatch remarks
- HR Cabin: members quoting their rejection remarks (how to resubmit a rejected PF claim)
- BeMoneyAware: EPF claim rejection reasons, with members' rejection remarks in the comments
- YouTube: "UAN CLAIM CANCELLED CHEQUE NOT AS PER KYC BANK DETAILS"
EPFO can change the wording on its portal without notice. If what you see differs, paste it into the issue checker.
Prefer a form? Send me the details
Paste the exact message and tell me what you were doing when it appeared. I read every message myself and reply within 24 hours. It costs nothing to send a message.
Questions people ask about this message
Can EPFO pay into a different account from my KYC one?
No. Claims are paid into the bank account seeded and verified in your KYC.
My bank merged and the IFSC changed. Is that the cause?
It can be. Update the IFSC in KYC so it matches the bank's current one, then refile.
Other EPFO messages, explained
See all error messages → · Paste your own error into the checker →
Tell me what's wrong with your PF.
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You'll know within 24 hours whether it's fixable, what's causing it, and what it will take. If you can fix it yourself, I'll tell you how to start.
I never ask for your OTP, UAN password or bank login.
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